Lynne Heitman has over twenty years of professional experience as a line manager, CFO, leadership trainer, and independent consultant. She has worked for large and small companies in staff and field assignments, managed professional, union, and nonunion employees, built her own organizations and coached CEOs and division heads on making theirs more effective. Her diverse experiences as trainer, implementer, and financial scorekeeper have given her insights into how organizations work, what real change looks like and, perhaps most importantly, what happens when organizations try to change and fail.

She has direct experience on both sides of the organizational change process—as a trainer and an implementer. She was significantly responsible for developing a major $20 million corporate-wide leadership training program for American Airlines and delivering it to 17,000 managers and frontline employees, including representatives from all unions. She took what she learned to Boston’s Logan Airport, a famously difficult operation with a history of failure and a hostile union presence, and turned the operation around in two years, improving productivity, reducing costs, increasing local freight and mail revenue, and measurably raising service levels. She was featured as a leadership success story in The Southwest Way by Jody Hoffer-Gittell (McGraw-Hill) and It’s Not What You Say, It’s What You Do by Laurence Haughton (Doubleday).

Lynne's Expertise:

• Changing the culture of a challenging operation within the limitations of a larger organization.

• Analyzing and identifying how organizations fit together—or don't—to enhance or corrupt business processes.

• Making difficult and complex concepts accessible and understandable to constituencies as diverse as Boards of Directors and baggage handlers.

• Quantifying the impact of organizational change/improvement on the bottom line.

• Facilitating effective communication between management and organized labor.