For over twenty years, Jeff Outten has worked with a wide variety of clients in the areas of Strategic Planning and Executive, Change Management, Leadership Development and Executive Coaching. His experience ranges from banking to resort management, consumer goods to high tech companies.

Jeff's Expertise:
Jeff is recognized as an outstanding process consultant - helping companies define their strategies and ways to achieve them. He is the go-to guys at Atlantic Consulting Partners for Marketing and Branding work and for his recognition in developing world class Leadership Workshops. Clients appreciate his attentiveness and professional approach. Count on Jeff to consistently deliver more than expected - while sharing a good laugh along the way, too.

What He Has Learned: It's easy to develop a new strategy... even fun. It is difficult taking the first step towards implementing it.

Highlights - Work He Has Done:
Lead consultant to AAA National in the development and execution of the National Travel Strategy. Worked with executives from both the national office as well as the Senior Executives from AAA clubs to develop a comprehensive Strategic Plan and Implementation Approach.

Lead Consultant for IBM's strategic change initiative (ACT: Accelerate Change Together). This extensive engagement supported CEO Lou Gerstner's strategy to leverage all of the pieces of IBM - hardware, services and software - to deliver top-to-bottom technology solutions. Worldwide ACT sessions moved the corporation, and its culture from an inflexible, product focused bureaucracy, to a fully integrated powerhouse. In addition to implementing the new strategy, ACT sessions produced more than $4 Billion to IBM's bottom-line in reduced costs and new revenue opportunities.

Consultant to Walt Disney Attractions. - Focusing on Resort and Park Brand Management. The outcome of this project was the creation of a Brand Management Strategy and Execution Plan for the Resorts and Parks at Walt Disney World.

Senior Consultant to Transamerica's Real Estate Tax Services (TRETS). Lead consultant on all Work-Outs. Designed and delivered Breakthrough Leadership workshops for the Executive Leadership Team and all of TRETS mid and frontline leaders. TRETS moved from $12M EDIT to over $100M in 24 months while improving Customer Satisfaction two-fold.

Consultant to Delta Airlines. Employed Work-Outs to engage frontline employees - these included Pilots, Ticket Agents, Flight Attendants, Operations and Customer Service - in solving the Air Line's problems. Results drove higher customer satisfaction and productivity, lower costs and better working relationships with employee work groups.

Faculty for Pepsi Co. Leadership Institute, 3M Leadership Forum, Volvo Advanced Leadership Program, Xerox Leadership Development Program

Jeff was formerly Senior Vice President of Strategic Planning for Southern Bank and Trust Co. before starting his consulting firm.

Academic Background
B.A. Hampden-Sydney College